DEFINITIONS
"Account" means the administrative profile created when you register to use the Services, together with all sub-accounts, user seats, credentials, and settings associated with that profile.
"Acceptable Use Policy" or "AUP" means the policy governing permissible and impermissible conduct while using the Services, incorporated into these Terms by reference.
"Aggregated Data" means data or information derived from Customer Content or usage of the Services that has been de-identified and combined with data from other customers so that neither you nor any individual can be identified.
"Beta Features"means any functionality of the Services that Nedzo designates as "beta," "preview," "early access," or a similar label, which may be modified or discontinued at any time.
"Billing Cycle" means the recurring monthly period for which subscription fees are charged, starting on the date your free Trial Period ends (or, if no Trial applies, on the date you first subscribe).
"Business" has the meaning given in Section 1.2 and refers to the company or other legal entity on whose behalf the Services are used.
"Call Minutes" or "Minutes" means the metered units of outbound or inbound call time included with, or otherwise consumed under, a Plan.
"Confidential Information" means any non-public information disclosed by one party to the other that is marked or reasonably understood to be confidential, including trade secrets, business plans, customer lists, and technical information.
"Customer Communications" means any telephone call, text message, voicemail, e-mail, or other communication initiated, transmitted, or recorded through the Services under your Account.
"Customer Content" means all data, scripts, prompts, audio files, contact lists, text, images, or other materials uploaded to, input into, or generated through the Services by you or your end users.
"Effective Date" means the date identified at the top of these Terms (or, if blank, the earlier of the date you first access the Services or the date you accept an Order Form).
"Enterprise Plan" means the highest-tier subscription plan described on the Nedzo pricing page or in an Order Form, which may allow usage above the standard Minute allocation subject to overage charges.
"Indemnitees" or "Nedzo Parties" means Nedzo LLC, its parent and affiliate companies, and each of their respective officers, directors, employees, agents, contractors, and licensors.
"Minutes Overage" means call usage that exceeds the Minute allocation for a Plan during a Billing Cycle.
"Nedzo Marks"means the "Nedzo" name, logos, product names, service names, designs, and slogans used by Nedzo.
"Nedzo Technology" means the platform, software, source code, algorithms, AI models, telephony infrastructure, documentation, and other technology that comprise or support the Services, and all improvements or derivatives thereof.
"Order Form" means any ordering document, online checkout page, or other written instrument (including renewals and amendments) that references these Terms and sets out the specific Plan, pricing, and other commercial details agreed between you and Nedzo.
"Payment Method" means the credit card, debit card, ACH, or other payment instrument you provide to pay subscription fees, taxes, and overage charges.
"Plan" or "Subscription Plan" means any of the subscription tiers currently offered by Nedzo—Business, Agency, Pro, VIP, and Enterprise—or any successor or replacement plans that Nedzo may introduce.
"Privacy Policy" means the Nedzo privacy statement located at the URL specified in Section 10 (or any successor URL), as updated from time to time.
"Registration Data" means the information you provide during Account creation, such as name, company name, e-mail address, and phone number.
"Services"means Nedzo's AI-powered voice-calling platform, including its web and mobile applications, APIs, software, documentation, and any related products or services provided by Nedzo.
"Term" has the meaning given in Section 13.1 and refers to the duration of the contractual relationship between you and Nedzo under these Terms.
"Third-Party Components" means open-source or proprietary software components included in the Services and licensed by third parties under their own license terms.
"Third-Party Service" means any application, platform, plug-in, carrier, or other service not owned or controlled by Nedzo that interoperates with the Services at your direction.
"Trial Period" means the one-time, seven-day free-trial period described in Section 4.3.
1. ACCEPTANCE OF TERMS
1.1 Binding Agreement
These Terms and Conditions ("Terms") form a legally binding contract between you and NEDZO LLC, a Delaware limited liability company ("Nedzo," "we," "us," or "our"), governing your access to and use of Nedzo's AI-powered voice-calling platform, application-programming interfaces, websites, mobile or web applications, and all related products and services (collectively, the "Services"). By accessing or using any portion of the Services—whether through an online interface, an integrated application, or an executed Order Form—you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, each as may be amended from time to time.
1.2 Authority and Capacity
If you use the Services on behalf of a company, organization, or other legal entity (a "Business"), you represent and warrant that: (a) you have full legal authority to bind that Business to these Terms; (b) you are at least eighteen (18) years old and otherwise capable of forming a binding contract; and (c) all information you submit to Nedzo is accurate, current, and complete. In that case, "you" and "your" refer to the Business, and you personally guarantee the Business's performance of its obligations under these Terms.
1.3 Rejection of Terms; Prohibited Use
If you do not accept these Terms in their entirety, or if you lack the authority or capacity described in Section 1.2, you must not access or use the Services. Any attempted access or use in contravention of this Section is unauthorized and constitutes a material breach of these Terms.
2. SERVICE DESCRIPTION
2.1 Overview
Nedzo is a cloud-based, AI-powered voice-automation platform designed to help businesses streamline and scale outbound and inbound telephone interactions. The Services combine proprietary natural-language models, telephony infrastructure, and workflow tools to create, manage, and analyze human-sounding calls at scale.
2.2 Core Functionality
Subject to these Terms, the Services enable you to:
a. Outbound Automation – Schedule or trigger AI-initiated calls for tasks such as prospect outreach, appointment setting, reminders, payment prompts, and customer-satisfaction surveys.
b. Inbound Handling – Receive calls via dedicated or ported numbers, greet callers with an AI agent, and route or transfer them to live representatives or voicemail.
c. Dynamic Call Flows– Build multi-step conversational flows using Nedzo's visual designer or API, including branching logic, data look-ups, and integrations with third-party CRMs, calendars, or ticketing systems.
d. Real-Time Transfers & Conferencing – Warm- or cold-transfer callers to specified phone numbers or SIP endpoints, with optional whisper prompts and call recording.
e. Confirmations & Notifications – Send immediate SMS or email confirmations, calendar invites, or webhook callbacks based on call outcomes.
f. Coaching & Training– Generate synthetic "role-play" calls for employee training, quality-assurance scoring, or script compliance reviews.
g. Analytics – View call logs, transcriptions, sentiment scores, keyword flags, and performance dashboards within the web console or via API export.
2.3 User Configuration & Content
You control the prompts, scripts, contact lists, scheduling parameters, and business rules that govern each call (collectively, "Configurations"). Nedzo executes calls strictly according to your Configurations and is not responsible for their legality, accuracy, or effectiveness. You acknowledge that successful call completion and audio quality depend on third-party carriers, networks, and devices outside Nedzo's control.
2.4 Service Modifications & Updates
We may enhance, update, or modify the Services (including discontinuing or replacing any feature) from time to time. If a change materially diminishes core functionality, we will provide at least thirty (30) days' advance notice and, if you object, your sole remedy is to cease using the affected feature or terminate the Agreement.
2.5 Beta or Early-Access Features
We may label certain features or functionality as "Beta," "Preview," or "Early Access" ("Beta Features"). Beta Features are provided "AS IS," may be altered or withdrawn at any time without notice, and are excluded from any service-level commitments or warranties set forth in these Terms.
2.6 Service Limitations
a. No Emergency Calling.THE SERVICES ARE NOT A REPLACEMENT FOR TRADITIONAL TELEPHONE SERVICES AND CANNOT BE USED TO PLACE OR RECEIVE EMERGENCY (E.G., "911") CALLS. You must make alternative arrangements to ensure that your personnel and end users have access to emergency communications.
b. Geographic & Carrier Restrictions. Certain destinations, telephone numbers, or carriers may be blocked or subject to additional fees or regulatory requirements.
c. Fair-Use. To protect platform stability, we may restrict unusually high call volumes or traffic patterns that, in our reasonable judgment, threaten service integrity or violate the Acceptable Use Policy.
2.7 Third-Party Services & Integrations
The Services may interoperate with third-party products or services ("Third-Party Services"), such as CRM systems, calendar platforms, or data providers. Your use of Third-Party Services is governed solely by the terms between you and the relevant provider, and Nedzo disclaims all liability arising from or relating to Third-Party Services.
3. ACCOUNT REGISTRATION
3.1 Eligibility
The Service is offered solely to legal business entities and the individuals who are duly authorized to act on their behalf. By creating an Account, you represent and warrant that (a) you are at least eighteen (18) years of age, (b) you have the authority to bind the business you represent, and (c) all information you submit during the registration process is truthful, current, and complete.
3.2 Registration Data
You agree to: (a) provide accurate, current, and complete information as prompted by the registration forms ("Registration Data"); (b) maintain and promptly update the Registration Data to keep it accurate, current, and complete; and (c) bear all risks of incomplete or outdated Registration Data, including any resulting inability to access or use the Service.
3.3 Account Credentials
You must maintain the confidentiality of your username, password, API keys, and any other credentials ("Credentials"). You are fully responsible for (i) safeguarding those Credentials, and (ii) all activities that occur under your Account, whether or not such activities are authorized by you.
3.4 Business Use Only
Accounts are intended for internal business purposes and may not be used for personal, household, or consumer transactions. You shall not permit any third party, including consumers, to use your Account or the Service except as explicitly permitted in a separate written agreement with us.
3.5 Unauthorized Access or Use
You must immediately notify us at security@nedzo.ai upon becoming aware of any actual or suspected unauthorized access to or use of your Account, Credentials, or the Service. At our request, you agree to cooperate fully in any investigation and to take all steps reasonably necessary to mitigate any security breach.
3.6 Suspension and Termination
We reserve the right, in our sole discretion and without liability to you, to suspend, disable, or terminate your Account (i) if any information you provide is or becomes false, misleading, or incomplete; (ii) if we reasonably suspect unauthorized or fraudulent use of the Service; or (iii) for any violation of these Terms or applicable law.
3.7 Effect of Termination
Upon termination of your Account, all rights granted to you under these Terms will immediately cease, and you must promptly (a) cease all use of the Service, and (b) destroy or return any proprietary information or materials provided by us that are in your possession or control.
3.8 Survival
Sections 3.3, 3.5, 3.6, 3.7, and any payment obligations you have incurred prior to termination shall survive the termination or expiration of your Account.
4. SUBSCRIPTION PLANS & BILLING
4.1 Plan Tiers
We currently offer five (5) subscription tiers (collectively, "Plans"): a. Business, b. Agency, c. Pro, d. VIP, e. Enterprise. A description of the features, minute allowances, and pricing for each Plan is available on our Website and is incorporated into these Terms by reference. We may add, remove, or modify Plans at any time in our sole discretion, subject to Section 4.8 (Price Changes).
4.2 Monthly Minute Allowance
a. Reset and Non-Accumulation.Each Plan includes a fixed number of usage minutes ("Minutes") that reset at 00:00 UTC on the first calendar day of each Billing Cycle. Unused Minutes do not roll over.
b. Overage. Except for Enterprise Plans, usage in excess of the monthly Minute allowance is blocked until the next Billing Cycle. Enterprise subscribers may exceed their allowance and will be charged overage fees at the then-current rates.
c. Monitoring. You acknowledge that we measure usage via our internal systems and reporting shall be conclusive for billing purposes, absent manifest error.
4.3 Free Trial
a. Duration and Scope.New customers are entitled to a one-time, seven-day (168h) free trial ("Trial Period") with full access to the features of the selected Plan, subject to the Minute limits of that Plan.
b. Conversion to Paid Subscription. Unless you cancel before the end of the Trial Period, your selected Plan will automatically convert to a paid subscription, and we will charge your Payment Method for the applicable subscription fee.
c. One Trial Per Organization. Free trials are limited to one per legal entity. We may suspend or terminate accounts we reasonably believe are abusing the Trial Period.
4.4 Fees, Billing Cycle, and Payment Method
a. Fees. Subscription fees are stated exclusive of taxes and are payable in the currency indicated at checkout.
b. Billing Cycle.Subscription fees are billed in advance on a monthly basis ("Billing Cycle") starting on the date the Trial Period ends or, if no Trial Period applies, on the date you first subscribe.
c. Auto-Renewal. Your subscription will automatically renew for successive Billing Cycles unless you cancel in accordance with Section 4.6.
d. Payment Method.You authorize us (and our third-party payment processor) to store your payment credentials and to charge all fees, taxes, and overage charges to the payment method you provide ("Payment Method").
e. Failed Payments. If a charge is rejected or reversed, we may (i) retry the charge, (ii) suspend or terminate your access to the Service, or (iii) accelerate any unpaid amounts so they become immediately due and payable.
4.5 ALL SALES FINAL – NO REFUNDS
Because we offer a full-feature Trial Period, all subscription purchases are final and non-refundable, including any partial-month periods, downgrades, or unused Minutes. By subscribing, you acknowledge and agree that you are waiving any right to refunds, chargebacks, or credits, except where such waiver is prohibited by applicable law.
4.6 Cancellation and Plan Changes
a. Cancellation. You may cancel your subscription at any time through the in-app billing portal or by emailing support@nedzo.ai. Cancellation prevents further auto-renewal; it does not entitle you to a refund for the current Billing Cycle.
b. Plan Changes (Upgrades or Downgrades). Any switch to a different Plan takes effect the moment you confirm the change. At that moment we charge your Payment Method the full monthly fee for the newly selected Plan. We do not prorate fees, issue refunds, or apply credits based on the price or the remaining days in the current Billing Cycle.
5. ACCEPTABLE USE POLICY
The Acceptable Use Policy ("AUP") is incorporated into, and forms part of, these Terms. You must use the Service in full compliance with all applicable international, federal, state, and local laws, rules, and regulations. You shall not upload, transmit, or distribute any content that is unlawful, defamatory, harassing, abusive, obscene, deceptive, or otherwise objectionable.
6. CUSTOMER RESPONSIBILITIES & LIABILITY
You have exclusive control over, and are solely responsible for, the initiation, content, timing, frequency, and recipients of every communication sent through the Service. You must use the Service in strict accordance with all applicable laws, including the Telephone Consumer Protection Act ("TCPA"), CAN-SPAM Act, and all applicable privacy laws.
7. DISCLAIMER OF WARRANTIES
The Services are provided on an "AS IS," "AS AVAILABLE," and "WITH ALL FAULTS" basis. To the fullest extent permitted by applicable law, Nedzo expressly disclaims all warranties and representations of any kind, whether express, implied, statutory, or otherwise.
8. LIMITATION OF LIABILITY
To the maximum extent permitted by law, in no event shall Nedzo be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages of any kind. The aggregate liability of Nedzo for all claims shall not exceed the total amount of subscription fees actually paid by you during the twelve (12)-month period immediately preceding the event giving rise to the first such claim.
9. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Nedzo LLC, its parent and affiliated companies, and each of their respective officers, directors, employees, contractors, and agents from and against any and all third-party claims, demands, actions, investigations, or proceedings arising out of or relating to your use of the Services.
10. DATA PRIVACY
Our separate Privacy Policy—available at https://go.nedzo.ai/privacy—explains in detail how we collect, use, disclose, and protect information. By using the Services, you acknowledge that you have read and understand the Privacy Policy.
11. INTELLECTUAL PROPERTY
The Services, including all underlying software, source code, algorithms, models, user interfaces, design assets, documentation, databases, and compilations, are and shall remain the exclusive property of Nedzo LLC and its licensors. "Nedzo," the Nedzo logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Nedzo or its affiliates.
12. THIRD-PARTY INTEGRATIONS
The Services may interoperate with third-party applications, platforms, plug-ins, telephony carriers, and other services that are not owned or controlled by Nedzo. Use of any Third-Party Service is optional and initiated solely at your direction. Nedzo does not endorse, warrant, or support any Third-Party Service.
13. TERMINATION
These Terms remain in effect from the date you first access the Services and continue until terminated. You may terminate these Terms by canceling your subscription through the in-app billing portal or by providing written notice to support@nedzo.ai.
14. GOVERNING LAW; VENUE
These Terms will be governed by and construed in accordance with the laws of the State of Delaware, U.S.A., without regard to its conflict-of-laws rules. Any dispute shall be resolved exclusively by final, binding arbitration administered by the American Arbitration Association.
15. CHANGES TO TERMS
Nedzo may revise or update these Terms from time to time. We will post the revised Terms on our website and update the "Effective Date" at the top. Your continued access to or use of the Services after the effective date of any change constitutes your acceptance of the revised Terms.
16. MISCELLANEOUS
These Terms, together with any Order Form, the Acceptable Use Policy, and the Privacy Policy, constitute the entire agreement between you and Nedzo regarding the subject matter hereof. If any provision of these Terms is held to be unlawful or unenforceable, that provision will be enforced to the maximum extent permissible.
17. CONTACT INFORMATION
If you have any questions about these Terms, the Services, or your account, please contact us:
NEDZO LLC Attn: Support / Legal 254 Chapman Rd, Ste 208 #15526 Newark, Delaware 19702 United States Email: support@nedzo.ai
By using Nedzo Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.